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We value our customers, we will always aim to be fair and responsive. If you have a complaint, you
have the right to expect that we will handle it in a professional manner.

When we receive a complaint, we view it as valuable feedback that can help us to improve the
services we offer and to ensure your needs are met in a satisfactory and appropriate manner.

If we’ve not met your expectations, please write, email or phone us and we will try to sort it out as
quickly as possible:

Manger of Post Settlement Services
Ph: 02 8935 1111
Fax: 02 8935 1142
A: PO Box 7091 Alexandria NSW 2015

If for any reason we can’t solve the problem, you can then refer your complain to the Credit Ombudsman Service Limited (COSL)

Case Management

PO Box A252
South Sydney NSW 1235
Ph: 1800 138 422



We always welcome compliments on our service, and it helps us to recognise the efforts of our team.

To send us a compliment please email: